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The Need for and Value of Training and Education

• DOJ and regulator expectations
• Where it fits within a compliance and ethics program
• Selling training and education to management and the workforce

Presentation
Evaluation

Identification of Training Needs

• Risk assessments
• Remediation efforts, root cause analysis following investigations, etc.
• Input from employees, managers, etc.
• Results of auditing and monitoring (including A&M of third parties)
• Other techniques

Presentation
Evaluation

Principles of Adult Learning

• Malcolm Knowles’ four principles
• Reaching different audiences (millennials, etc.)

Presentation
Evaluation

Audiences and Topics for Training

• New employee orientation (code of conduct, etc.)
• Recurring training for all on broad issues (code of conduct, culture of compliance, etc.)
• Recurring training for specific audiences on specialized compliance risk issues (FCPA, HIPAA, etc.)
• Non-recurring/responsive, based on specific event, emerging issue, etc.
• Onboarding training for certain vendors/suppliers, third parties, and more
• Recurring training for certain vendors/suppliers, third parties, etc.

Presentation
Evaluation

 

Developing Your Training Content

• Who should be involved, roles, etc.
• Process for development
• Process for QC, testing before rollout, etc.
• Delivering the message—plain language, focus on meaning/ effects of laws
• Considering need for customization/variation for different geographic regions
• Making training relevant in different cultures, languages/ translations, etc

Presentation
Evaluation

Content and Delivery Options: Choosing the Right Approach

• Overview of pros and cons of different methods of delivery
- Live, in-person - Web-based
- Gamification

Presentation
Evaluation

Building Compliance Awareness: Managers and On-the-Job Communications

• The roles of managers and other communications in on-the-job compliance awareness
• Evaluating effectiveness of training
- Testing, different methods, etc.
- Measuring impact - Four levels of training evaluation
- Modifications to future training based on evaluations

Presentation
Evaluation

Building Multi-Year Programs: Measurement, Evaluation, and Ongoing Improvement

• Keeping it interesting and updating training periodically

Presentation
Evaluation

 

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