Virtual Conference Tech Help


Technical difficulties? If you have trouble logging in or unable to see the event landing page, please try the following:

Accessing the Live Streaming of the Conference

  • To log in, you must use the email address which was sent to you (it may be your SCCE & HCCA profile email or a generic email). Use the password that was provided, which cannot be updated.
  • Check your internet connection: An internet connection is required, and an ethernet connection is recommended over Wi-Fi.
  • Change your browser: If you see a black box or no visible player on your screen, try using a different web browser. We recommend Google Chrome or Mozilla Firefox for the best compatibility.
  • Delete your cookies: If you are already on one of the recommended browsers, try deleting your cookies.
  • Disable your firewall settings: If you are on a company computer or a computer that is connected to a VPN, there may be a firewall setting blocking the player from showing. Please disconnect from your VPN.
  • You can also ask your company to whitelist our event platform domain [https://www.splivestream.com/]. 
  • Access the site on a personal device like a phone or tablet may allow you to log in.
  • If you lose audio or player freezes, try refreshing your browser or log out and log back in.

Accessing the Handout related to the Conferences

  • Use the link provided in the Welcome email and log in using your SCCE & HCCA profile email and password (different from the Event access)
  • You can also log into your SCCE & HCCA profile and use the On Demand Learning menu button on the left-hand side menu. Once you reach the On Demand Learning site you can click on- your name on the top right then on My Activity and your purchased Content will have the handouts listed. 

Still having technical issues, please call our office for real time assistance.
SCCE  - 888-277-4977
HCCA - 888-580-8373

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