Not getting emails?
Follow the steps below to ensure successful email delivery from SCCE & HCCA and our affiliates.
On this page
- 1. Check Your Spam or Junk Folder
- 2. Check Your Email Preferences
- 3. Whitelist Us as a Safe Sender
- 4. Contact Us to Run a Test
- 5. Consider Updating Your Primary Email Address
1. Check Your Spam or Junk Folder
Log in to your email account and check whether emails have been filtered into your spam or junk folder. Look for emails from these addresses:
General SCCE & HCCA Communication & Premium Newsletters
- subscriptions@corporatecompliance.org
- subscriptions@hcca-info.org
- ccb@compliancecertification.org
Individual Ticket Replies or Webinar Communication
- helpteam@corporatecompliance.org
- helpteam@hcca-info.org
Virtual Event Access
- support@digitellinc.com
If you find our emails there:
- Mark them as “Not Spam” or “Safe”
- Add the sender to your contacts
If you are unsure how to do this, please visit your email provider’s support page for instructions.
2. Check Your Email Preferences
Open any recent email from SCCE or HCCA and scroll to the bottom. Click “Manage My Email Preferences.”
From there, you’ll be able to see which emails you’re currently subscribed to and update your selections at any time.
If you don’t have a recent email you can fill out the communication preference form: https://go.corporatecompliance.org/new-contacts
3. Whitelist Us as a Safe Sender
Whitelisting ensures emails from our address are delivered to your inbox instead of your spam or junk folder.
Personal Email: Add to Safe Senders
Whitelist the following email domains to your safe senders list:
- @corporatecompliance.org
- @hcca-info.org
- @compliancecertification.org
- @digitellinc.com
Please refer to your email provider’s support documentation for instructions on adding safe senders.
Company Email: Update your firewalls and security programs
Some corporate firewalls and security programs can block legitimate emails. This is more common in desktop-based systems such as Outlook when managed by an organization’s IT department.
Have your organization update with the same safe senders list above.
4. Contact Us to Run a Test
Once you have completed the steps above, we can help verify delivery.
Contact Member Services at:
helpteam@corporatecompliance.org
We can send a test email to confirm successful delivery.
5. Consider Updating Your Primary Email Address
If your organization’s email system continues to block messages, you may consider updating your primary email address in your SCCE account to a personal email provider such as Gmail or Yahoo.
If you cannot access your account because it is tied to an old email address, please contact us for assistance.