Score report results will;

  • always be reported directly from our third party testing vendor (PSI)
    • Candidates must allow 3-5 business days for us to receive your verified examination results before we can proceed with score entry, verification or re-examination requests
  • be reported within within the following timeframes, based on your chosen testing method:
    • Remote Proctored Testing (RPT): Within 24 hours of your exam, if not immediately after completion
    • Computer-Based Testing (CBT)
      • U.S. testing centers: Within 24 hours of your exam, if not immediately after completion
      • Outside U.S. or if Web Based Administration: Within 48 hours of your exam, if not immediately after completion
    • Paper and Pencil (PNP) exam: Within 6 -8 weeks, though the typical is 4 weeks. 

If you do not receive your Score Report immediately following completion of the exam, you will receive a follow up communication directly from PSI.

Your “Score Report” will indicate a “pass” or “fail.” Additionally, it includes raw scores by major content categories. A raw score, which determines your pass/fail status, is the number of questions you answered correctly.

 

Congratulations! Your certification is valid for two years. You now can use the designation. You may want to use it in professional communication items such as business cards, letters, or in your email signature, among others.

In the weeks following PSI reporting your passing to us, we will;

  • Provide you with your digital badge (within one week)
  • Mail you an official certificate and other documents (within four weeks)

CCB reserves the right to publicly recognize any candidate who has successfully completed a CCEP or CCEP-I certification exam.

If you do not pass the exam on your first attempt, but you still have the 20 CCB CEUs required (earned within 12 months of the anticipated retesting date) you can apply using the Re-exam option. 

Note: The Re-exam option will not be available within your account until we have received your verified examination results from PSI. Please 3-5 business days before we can proceed with score entry, verification or re-examination requests.

A $75.00 non-refundable application fee applies to all Re-exam application requests. 

In line with CCB policies and per the handbook if you fail two exam attempts within a 180‑day period, you must wait 180 days from your most recent exam date before applying to retake the exam. The application fee to retake the exam is based on your submitted CEUs. Keeping your CEUs current and submitting additional CEUs as needed to maintain 20 CEUs prior to your eligibility expiration will prevent you from having to pay the full exam application fee.

Your score is based on 100 of the 115 questions on the exam. The remaining 15 questions are unscored pretest items used to gather data and ensure future questions are fair and valid. These pretest items are mixed throughout the exam and are not identified, so it’s important to answer every question to the best of your ability. 

Our exam content is developed by Subject Matter Experts (SMEs) who write and review questions to ensure they reflect real-world knowledge and best practices in the field. Each question goes through multiple rounds of review to confirm clarity, relevance, and accuracy. 

To determine the minimum passing score, we use the Angoff method, where subject matter experts estimate how a minimally qualified candidate would perform on each question. These estimates help set a fair and consistent passing standard for everyone.

Candidates are also involved in the process (indirectly). Before questions are scored, they are included as pretest items on actual exams. This allows us to gather data on how candidates perform on each question, helping us confirm that the questions—and the correct answers—are fair, valid, and appropriately challenging. This real-world data plays a critical role in shaping the final exam.

Scheduling your Exam for a PSI Testing Center

Click here to learn more about the PSI Test Center Experience.

  • Scheduled as early as five business days after receiving exam eligibility, confirmation from PSI, depending on site availability, or can be scheduled weeks ahead to accommodate your schedule. 
  • Made Monday through Saturday. You can only take the exam at the time it was scheduled.
  • Not offered on most federally-recognized U.S. holidays, as well as Christmas Eve and New Year’s Eve.
  • Located at PSI testing centers.

Exam entrance rules

  • Arrive at the testing center or room 15 minutes prior to the scheduled exam start time. Candidates who arrive late will not be admitted.
  • Leave all personal belongings including: beverages, digital watches, books, papers, and electronic devices in a vehicle if testing at an PSI center.
  • Present two forms of current identification to gain admission into the testing center. One form of identification must include a current photograph. Both forms must include your signature and current name.

**Acceptable forms of current photo identification include: driver’s license, state identification card (non-driver license), country identification card, passport, or military identification card. All identification presented must be current or unexpired. You are prohibited from misrepresenting your identity or falsifying information to obtain admission to the exam. If there is any doubt surrounding your identity, you will be turned away from the exam and will forfeit your exam eligibility and fees.

Exam rules

After you have provided sufficient identification to enter the testing center or room, you will be directed to a seat.

PSI personnel will take your picture. This photo will remain on your computer screen throughout the exam and will print on your score report.

Be sure to abide by all examination rules:

  • Personal pens, pencils, or other writing instruments are not allowed in the testing center.
  • Electronic devices of any kind are not allowed in the testing center.
  • Questions concerning the content of the exam may not be asked during the exam. 
  • Eating, drinking, or smoking are not permitted in the testing center.
  • No documents or notes of any kind may be removed from the testing center or room. All computer screens, questions, papers, and written materials are the property of PSI and may not be reproduced in any form.  
  • The proctor may dismiss a candidate from the exam at any time and at their discretion. See the full list of reasons in the "Certification Policies and Legal Disclaimers" section.

At the conclusion of the exam, you will be asked to complete a short evaluation of your testing experience.

Scheduling your Exam for an International PSI Testing Center

Click here to learn more about the PSI Test Center Experience.

  • Coordinated through email at AMPIntlExamServices@goAMP.com. Contact information, preferred testing center location, and requested test dates are required approximately 2-4 weeks prior to your requested test dates, to begin the scheduling process.
  • Located at PSI testing centers.

Exam entrance rules

  • Arrive at the testing center or room 15 minutes prior to the scheduled exam start time. Candidates who arrive late will not be admitted.
  • Leave all personal belongings including: beverages, digital watches, books, papers, and electronic devices in a vehicle if testing at a PSI testing center.
  • Present two forms of current identification to gain admission into the testing center. One form of identification must include a current photograph. Both forms must include your signature and current name.

**Acceptable forms of current photo identification include: driver’s license, state identification card (non-driver license), country identification card, passport, or military identification card. All identification presented must be current or unexpired. All identification presented must be current or unexpired. You are prohibited from misrepresenting your identity or falsifying information to obtain admission to the exam. If there is any doubt surrounding your identity, you will be turned away from the exam and will forfeit your exam eligibility and fees.

Exam rules

After you have provided sufficient identification to enter the testing center or room, you will be directed to a seat.

PSI personnel will take your picture. This photo will remain on your computer screen throughout the exam and will print on your score report.

Be sure to abide by all exam rules:

  • Personal pens, pencils, or other writing instruments are not allowed in the testing center.
  • Electronic devices of any kind are not allowed in the testing center.
  • Questions concerning the content of the exam may not be asked during the exam. 
  • Eating, drinking, or smoking are not permitted in the testing center.
  • No documents or notes of any kind may be removed from the testing center or room. All computer screens, questions, papers, and written materials are the property of PSI and may not be reproduced in any form. 
  • The proctor may dismiss a candidate from the exam at any time and at their discretion. See the full list of reasons in the "Certification Policies and Legal Disclaimers" section.

At the conclusion of the exam, you will be asked to complete a short evaluation of your testing experience.

Scheduling your exam at an SCCE Conference

If you are taking the exam at a SCCE conference, the conference program includes the time and room the exam is scheduled to be held. You should check-in for the exam at least 15 minutes prior to the exam start time.

Exam entrance rules

  • Arrive at the testing room 15 minutes prior to the scheduled exam start time. Candidates who arrive late will not be admitted.
  • Leave all personal belongings including: beverages, digital watches, books, papers, and electronic devices in the designated area of the testing room at a SCCE conference.
  • Present two forms of current identification to gain admission into the testing center. One form of identification must include a current photograph. Both forms must include your signature and current name.

**Acceptable forms of current photo identification include: driver’s license, state identification card (non-driver license), country identification card, passport, or military identification card. All identification presented must be current or unexpired. All identification presented must be current or unexpired. You are prohibited from misrepresenting your identity or falsifying information to obtain admission to the exam. If there is any doubt surrounding your identity, you will be turned away from the exam and will forfeit your exam eligibility and fees.

Exam rules

After you have provided sufficient identification to enter the testing room, you will be directed to a seat.

Be sure to abide by all exam rules:

  • Personal pens, pencils, or other writing instruments are not allowed in the testing room. Pencils will be provided during check-in.
  • Electronic devices of any kind are not allowed in the testing room.
  • Questions concerning the content of the exam may not be asked during the exam. 
  • Eating, drinking, or smoking are not permitted in the testing room.
  • You will be given scratch paper to use during the exam. This paper must be returned to the proctor after you complete the exam or you will not receive a score report. No documents or notes of any kind may be removed from the testing room. All questions, papers, and written materials are the property of PSI and may not be reproduced in any form. 
  • The proctor may dismiss a candidate from the exam at any time and at their discretion. See the full list of reasons in the "Certification Policies and Legal Disclaimers" section.

At the conclusion of the exam, you will be asked to complete a short evaluation of your testing experience.

Scheduling your Remote Proctored Exam

Remote proctor testing offers flexibility and convenience, allowing you to complete your exam from the comfort of your own space. However, it also comes with additional technical requirements and environmental expectations that you’ll want to understand before selecting this option. Click here to learn more about the PSI Remote Proctoring Experience where you will learn about your upcoming online proctoring experience with PSI, as well as PSI's tips and advice to prepare for your exam day.

 

The FAQs below outline key considerations to help you determine if remote proctoring is the right fit for you.

Scheduling your Remote Proctored Exam

  • Scheduled as early as two business days after receiving PSI’s confirmation, depending on availability, or can be scheduled weeks ahead to accommodate your schedule. 
  • Scheduled any day of the week at any time noted as available in PSI’s scheduling system. You can only take the exam at the time it was scheduled.
  • Available to all candidates who have reviewed and confirmed they meet the minimum system requirements and details as further outlined below.
  • Be sure to review the Remote Testing Violations so you are familiar with the rules, potential violations, and the consequences of not following them. More details below under "Exam Rules".

System Requirements

  • Ensure you meet the minimum system requirements as well as reviewed the recommendations, limitations, policies, and procedures related to this testing option. This includes but is not limited to:
    • Location must support Voice over Internet Protocol (VoIP) in order to complete the exam
    • Current version of Google Chrome
    • Administrative access to disable firewalls; corporate firewalls and VPNs may restrict user access, and a personal device is recommended for this reason
    • Ability to download and install small program: PSI’s secure web browser
  • Complete the Online Proctoring Compatibility Check
    • It's important to note this is NOT the system check that will be used on test day. On test day, you may need to close computer programs that could interfere with the browser installation and operation. Please plan for additional time and preparation for system checks on test day.
  • Verified you meet minimum internet connection speeds (and connection is stable);we recommend at 5 Mbps or higher upload and download
  • Affirm the device you will be using on testing day meets the necessary video diagnostic standards for this live proctored exam

Exam entrance rules

  • Arrive up to 30 minutes early before your scheduled exam start time. You will be required to download the secured browser and perform a System Compatibility Check to ensure that all your computer system items are satisfactory to be able to proceed with your exam.
  • If you do not start your exam within 15 minutes after your scheduled exam start time, you will not be admitted.
  • Leave all personal belongings, including beverages, digital watches, phones, books, papers and electronic devices outside of the room in which you are testing if opting to take a Remote Proctored Test.
  • Present one form of current photo identification to gain admission. Identification must include a current photograph such as a driver's license with photograph; state identification card with photograph; passport; military identification card with photograph.

**Acceptable forms of current photo identification include: driver’s license, state identification card (non-driver license), country identification card, passport, or military identification card. All identification presented must be current or unexpired. You are prohibited from misrepresenting your identity or falsifying information to obtain admission to the exam. If there is any doubt surrounding your identity, you will be turned away from the exam and will forfeit your exam eligibility and fees.

Exam rules

After you have provided sufficient identification and completed all other proctor required documents and checks you will be directed to your exam and begin upon further proctor instruction. All CCB exam candidates are closely monitored by the onsite proctors and/or remotely via computer/audio/video surveillance.

PSI personnel will take your picture. This photo will remain on your computer screen throughout the exam and will print on your score report.

Be sure to abide by all exam rules:

  • Personal pens, pencils, or other writing instruments are not allowed during testing.
  • Electronic devices of any kind are not allowed during testing.
  • Questions concerning the content of the exam may not be asked during the exam. 
  • Eating, drinking, or smoking are not permitted. 
  • The proctor may dismiss a candidate from the exam at any time and at their discretion. See the full list of Remote Testing Violations as well as the "Certification Policies and Legal Disclaimers" section.

At the conclusion of the exam, you will be asked to complete a short evaluation of your testing experience.

If you're testing remotely and run into technical issues on the day of your exam, be sure to reach out to our testing facility (PSI) right away as they are the administrators of your active exam and are best equipped to help in real time.

Use the resources below for quick troubleshooting tips, access to live chat support, and how to contact technical support directly.

These tools are specifically for candidates testing today and are your fastest path to resolution:

If you're testing computer based at a local testing center and run into technical issues on the day of your exam, please notify the onsite exam proctor immediately. The proctor will assist in contacting our testing vendor's technical support team and provide you with a support ticket number documenting the issue. If you do not begin the exam or choose to discontinue immediately upon encountering the issue, the ticket number serves as confirmation of the disruption.

In any situation (regardless of testing format), Whether you choose to continue or discontinue the exam following a confirmed disruption, your attempt may still count as an exam exposure, and the resulting pass or fail outcome may stand. We encourage you to review the SCCE or HCCA Exam Information & Rules and Certification Policies and Legal Disclaimers for further details.

 

 

Yes. If your issue was not fully resolved, or if there's additional information you believe is relevant to your exam experience, please contact us. We appreciate you sharing this with us, especially if it impacted your ability to complete your exam successfully. Please be sure to include any applicable technical support ticket, screenshots or documentation along with your email to us. 

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